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No payment to inquire, Written quote first, QC before final balance

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How it works

How Your Custom Wedding Dress Order Works

The confirmations, milestones, and timing behind a custom wedding dress order.

Vi reviews each brief before quoting. Production starts only after the quote, deposit, and required fit details are confirmed.

Send Your Inspiration Chat on WhatsApp

Read each step in detail ↓

First message

Start with a short brief

You do not need a complete spec. Send enough context for Vi to review feasibility before payment is discussed.

  • wedding date or target delivery month
  • delivery city and country
  • dress brief, inspiration images, or reference links
  • preferred silhouette, fabric direction, and main fit concerns

A short note is enough to start. Vi will ask follow-up questions where needed.

Before deposit

What is confirmed before paying

A production deposit is requested only after the dress direction is clear enough to quote.

  • quote or quote range based on design scope
  • timeline feasibility and any rush concerns
  • what is included, excluded, and still pending
  • payment milestones and official payment instructions

Submitting the form does not commit you to an order.

Step by step

Your order, stage by stage

One flow shows what happens, what Vi confirms, and what you receive by email or WhatsApp at each stage.

  1. 01

    Inquiry

    What happens
    You send your wedding date, delivery city and country, dress brief, inspiration links, and main fit concerns.
    What we confirm
    Whether the project looks feasible, what Vi needs next, and whether the timeline needs review.
    What VI sends WhatsApp
    • Consultation reply after Vi reviews the first brief
    • Design direction, sketch, or reference discussion where useful
    • Follow-up questions about timeline, delivery country, fit concerns, or budget

    No payment is required.

  2. 02

    Consultation & Quote

    What happens
    Vi reviews silhouette, fabric direction, structure, fit needs, timeline, and shipping plan. If the brief needs adjustment, she explains why.
    What we confirm
    Written quote or quote range, inclusions, exclusions, milestones, and official payment instructions.
    What VI sends Email + WhatsApp
    • Custom Wedding Dress Order Summary PDF by email when the order direction is ready
    • Deposit Invoice PDF by email for the production deposit milestone
    • Payment instruction follow-up on WhatsApp when clarification is needed
    • Deposit Receipt PDF by email after payment is received and confirmed

    The production deposit is requested only after consultation and written quote confirmation.

    Payment is requested only after review and written confirmation.

  3. 03

    Remote Fitting Review

    What happens
    You complete the guided measurement checklist. Vi checks the numbers before fabric is cut.
    What we confirm
    Measurements are consistent, or you receive a request to recheck, send a photo, or clarify.
    What VI sends WhatsApp
    • Measurement checklist and instruction materials for your gown
    • Photo, short video, or voice-note review if a measuring step is unclear
    • Recheck requests before fabric is cut when a number looks inconsistent

  4. 04

    Atelier Production

    What happens
    Once deposit and fit details are confirmed, the atelier prepares your pattern, materials, structure, and finishing plan.
    What we confirm
    Production stays aligned with the confirmed brief, and any detail needing your approval is clarified before final review.
    What VI sends WhatsApp
    • Progress images where useful for structure, lace, beading, silhouette, or finishing
    • Clarification questions if a production detail needs your approval

    Updates are shared when they help clarify progress, not as a fixed photo schedule for every dress.

  5. 05

    Bride Review & Final QC

    What happens
    The finished dress is reviewed on the stand before final balance is requested.
    What we confirm
    Front, back, closure, hem, lining, train, structure, and overall finish before dispatch.
    What VI sends WhatsApp + Email
    • Final QC photos or video on WhatsApp before final balance is requested
    • Final Payment Invoice PDF by email for the remaining balance and any agreed shipping fees
    • Final payment instruction follow-up on WhatsApp if needed
    • Final Payment Receipt PDF by email after payment is received and confirmed

  6. 06

    International Shipping

    What happens
    After final balance and agreed shipping fees, your dress is packed and sent with tracking where available.
    What we confirm
    Tracking when dispatched. Customs duties and import charges are your responsibility unless stated in your quote.
    What VI sends WhatsApp
    • Packing photos or video where useful before courier handover
    • Shipping handoff update and tracking where courier service provides it

    Tracking depends on courier service and destination.

Invoice and receipt PDFs are payment request or payment confirmation documents and order references. They are not VAT or tax invoices unless explicitly stated.

Quote & payment

Pricing is confirmed after review

Custom wedding dresses are quoted after Vi reviews design, fit needs, timeline, and shipping plan. There is no fixed checkout price or package menu.

  • Reviewed first

    The brief, delivery city and country, timeline, fit needs, and design complexity are reviewed before a quote is issued.

  • Scope drives investment

    Silhouette, fabric, bodice structure, lace or beading, train, timeline, and shipping requirements affect the quote.

  • Confirmed before payment

    You see the scope, what is pending, and the payment milestones before a production deposit is requested.

Payment

Payment milestones

No payment is required to inquire.

Most confirmed custom wedding dress orders use two milestones:

  1. Production Deposit

    Paid after consultation and written quote to reserve production.

  2. Final Balance

    Paid before dispatch, after you have received final QC photos or video for review.

Any agreed shipping-related fees are confirmed in writing before dispatch.

Payment methods may include international bank transfer (USD) and Secure Online Payment (Card Supported). Every payment request should match your written quote or invoice: invoice number, amount, currency, milestone, and official channel. Because each dress is made for one bride, production deposits are generally non-refundable once the order is scheduled, materials are prepared or purchased, fabric is cut, or custom work has started.

Written confirmation

What is confirmed before production

After inquiry, Vi reviews

  • dress direction
  • timeline feasibility
  • measurement needs
  • quote or quote range
  • shipping considerations

Before production starts

  • final scope and inclusions
  • fit and measurement requirements
  • production deposit
  • final balance amount and due timing
  • official payment instructions

Submitting the form is not an order commitment.

Timeline

Timeline

Plan for consultation, production, dispatch, and possible local alterations.

Production usually takes 8–12 weeks, depending on the dress complexity, materials, structure, lace or beading, and current atelier schedule.

International brides should also allow time for

  • consultation and quote confirmation
  • remote fitting review
  • production updates
  • final QC review
  • final balance
  • international shipping
  • possible local alterations after delivery

Remote orders

What Remote Wedding Dress Ordering Can and Cannot Promise

Remote ordering works best when measurements, expectations, and limits are handled clearly.

What the process helps with

  • clarifying dress direction
  • reviewing measurements before production continues
  • catching inconsistent numbers early
  • sharing production updates where useful
  • preparing final QC before balance
  • coordinating dispatch where available

What it cannot guarantee

  • the same fit process as in-person fittings
  • zero local alterations
  • no body changes before the wedding
  • no customs or courier delays
  • every design within every timeline or budget

Read more about remote fitting support →

Common questions

Questions about the process

Do I need to pay before consultation?

No. Send your inquiry first. Payment is requested only after your brief has been reviewed and the next step is confirmed.

How does payment work?

Most confirmed custom wedding dress orders use two milestones: production deposit, then final balance before dispatch after QC photos or video. Payment methods may include international bank transfer (USD) and Secure Online Payment (Card Supported). Payment instructions are shared after consultation, written quote, and confirmed next steps. The order remains custom-made for your measurements and design direction. The same production-deposit policy applies once production is scheduled or custom work has started.

How is pricing quoted?

Vi reviews the design scope first, then confirms a written quote or quote range based on silhouette, fabric, structure, lace or beading, timeline, and shipping requirements.

Will I see the dress before dispatch?

Yes. Final QC photos or video are shared for your review before final balance and dispatch.

Can you guarantee perfect fit?

Remote fitting review helps reduce sizing risk, but small local alterations may still be needed after delivery.

Do you ship internationally?

We arrange international shipping with tracked courier options where available. Estimated delivery depends on destination, courier, customs, and local handling.

Read full FAQs →

Next step

Send Your Dress Brief

Send your wedding date, delivery city and country, dress brief, and main concerns. Vi will review your brief before any payment is requested.

Send Your Inspiration Chat on WhatsApp

No payment is required to start the conversation. Trust & Order Policies

Send Your Inspiration