Answers before you start a custom-made bridal order.

Send your wedding date or month, delivery city and country, inspiration images or links, preferred silhouette, fit concerns, and any budget range you want considered.

A short brief is enough. Vi reviews feasibility before payment is discussed. Vi replies to all inquiries within 24 hours on WhatsApp.

It is, when the process is documented before payment moves forward. At VI Dressmakers, no production deposit is requested before the written quote, design scope, and measurements are confirmed. Final QC photos or video are shared before the final balance — brides see the finished dress before they pay for dispatch.

Brides from Australia, the USA, the UK, Canada, and Singapore have documented their orders from first message to delivery. Cases are shared on the website with each bride's permission.

Vi reviews your wedding date or month, delivery city and country, dress brief, inspiration, and main fit concerns.

Vi replies to all inquiries within 24 hours on WhatsApp. If the order looks feasible, she confirms the next questions, quote direction, timeline, and order steps in writing. No payment is required to submit the form.

Yes. Inspiration images are used as design direction, not as an exact order request.

Vi reviews the references, fit needs, fabric direction, structure, and timeline before confirming what can be made or adjusted.

No. Inspiration images explain direction, but each gown is reviewed as a custom VI Dressmakers piece.

Vi adapts silhouette, proportion, fabric direction, structure, and details to what is realistic for your body, timeline, and budget.

Custom wedding dresses at VI Dressmakers start from $600 USD. The final quote depends on silhouette, fabric, structure, lace or beading, timeline, and shipping requirements.

The quote or quote range is confirmed in writing before any production deposit is requested.

Read the custom wedding dress pricing guide

Vi reviews your brief first: silhouette, fabric direction, structure, fit needs, delivery city and country, and wedding timeline.

Measurements are confirmed through one of three options: a live WhatsApp video call with Vi, a local tailor or helper who sends numbers for Vi's review, or an in-person appointment at Vi's private studio in Ho Chi Minh City. Fabric is not cut until measurements are confirmed.

The dress is made at the Vietnam atelier. Production check-ins are shared as needed. Final QC photos or video are shared before final balance. Shipped orders are dispatched after final payment; brides who prefer can book an appointment to try on and collect the finished dress in Ho Chi Minh City. Final payment is settled at collection — no shipping needed.

There are three options: a live WhatsApp video call where Vi guides you through each point, measuring with a local tailor or helper and sending the numbers to Vi, or booking an in-person appointment at Vi's private studio in Ho Chi Minh City. If a number looks inconsistent, Vi asks for a recheck before production continues.

Remote measurement review reduces fit risk, but small local alterations may still be needed — especially for hem, strap, bust, waist, or bustle adjustments.

Production takes a minimum of 6 weeks and usually 8–12 weeks after measurements are confirmed.

Most international brides plan 3–4 months total to cover consultation, production, QC, shipping, and a small alteration window. For dresses with lace, beading, or complex structure, 4–5 months is safer.

No. VI Dressmakers does not accept orders with less than 6 weeks to the wedding date. This is a firm minimum — it cannot be shortened regardless of design complexity.

We arrange international shipping through a logistics partner. For shipped gown orders handled door-to-door, the confirmed shipping cost covers courier transit, import handling, and delivery to your address. No additional charges on arrival.

Tracking is shared where available after final balance, shipping details, and dispatch are confirmed.

Pricing is quoted in USD. Invoices are issued in VND at the market exchange rate on the invoice date — the amount is confirmed in writing before payment is requested. Payment is by international bank transfer or Secure Online Payment (card supported).

Payment instructions are shared after consultation, written quote, and confirmed next steps. The order remains custom-made for your measurements and design direction. The same production-deposit policy applies once production is scheduled or custom work has started.

Most confirmed custom-made bridal orders use two milestones: production deposit, then final balance before dispatch for shipped orders or at collection for Ho Chi Minh City pickup.

Only trust payment instructions sent from [email protected] or +84 94 346 6897.

Payment is requested only after consultation, written quote, and confirmed next steps. Every payment request should match your written quote or invoice: invoice number, amount, currency, milestone, and official channel.

If any payment request looks different, ask us to confirm your order summary in writing before paying.

Read payment safety policy

Because each dress is made for one bride, the production deposit is generally non-refundable once the order is scheduled, materials are prepared or purchased, fabric is cut, or custom work has started.

If you need to pause or cancel, contact VI Dressmakers as soon as possible. We can confirm the order stage and whether unfinished work can be paused. Committed custom work and materials are not refunded.

Read payment and refund policy